Effective Date 01-November-2022

The Privacy Policy on POS Experts lets you know about how we collect, use and under situations reveal your personal information. This Privacy Policy also explains the ways we have of securing your personal information. Lastly, this Privacy Policy explains your options of collection, usage and disclosing of personal information. POS Experts agrees that by visiting the website directly or through other means, you accept the information given in this Policy.

We understand that data protection is a level of trust between you and POS Experts thus we keep matters private where required. We shall be only in position to use your name and information set out in the Privacy Policy. We will never unnecessarily use your information and we will only collect if it is required for the dealings with you.

This first thing you should know about this policy is that during your visit on our website you can browse without having to give your personal details. You shall remain anonymous and we shall never recognize you unless you have an account on our website.

However, non-defective stock is exchangeable only. You are also responsible for shipping charges and a restocking fee. All non-defective returns must be in resalable condition. If the item is opened or used, a restocking fee of at least 30% will be charged.

Data That is Collected

We collect data when you place an order on our website. We need your data to process your order and to provide you hassle free services at all time.

Personal information like user name, user address, user’s telephone number and user’s email address is collected when one is:

• Registering an account
• Selecting and buying any product or service
• Commenting on our blog
• Participating in message boards

Personal information will only be released to process your order and will follow a very secure code. When you place an order, your name, credit card number and purchase quantity will be released to your financial institution for authorization. If there are discrepancies with this part of the process, your order may not be processed.

Your personal information is passed to the third parties in various cases. This happens when we have to make product deliveries and pass on the information to courier or delivery services that make timely deliveries on the basis of your information. Thus we expect you to give us relevant information which is not misleading and you must also inform us for changes in your information to keep it updated, always.

The order details which you enter in our website are available for access into your account on our website. You are always in the position of viewing your order details that have been completed, those which are currently in process, those which are about to be dispatched etc. You can also manage your personal details including address and that of newsletter. You are liable to access your data from safe mediums and not make it available to the unknown as we don’t take any responsibility of the misuse of your account on any means. Please note that we may also release personal information in the following cases:

• When personal information is required by a certified legal authority
• For the purposes of combating fraud or other unlawful activity
• In response to court orders or subpoenas
• To our personal legal representative

Other Information Collected - Cookies

Moving on from your personal data to other information, we would like to tell you that cookies are not generally the requirement of our website. However the information from the cookies is collected with the activation of cookies.

Cookies are small files which get saved on your computer’s hard disk when you first visit a Site. These help to identify Internet Protocol address, which saves time whenever you enter the Site. So this is how we also use the cookies to provide you convenience. The information is also collected by web beacons which are used to monitor traffic on a Site.

Information stored includes:

• Computer settings
• Internet connection
• Operating system
• IP address
• Geographical location
• Browsing time
• Products viewed
• Products bought

Warranty and Support

• Warranty is given on behalf of the Manufacturer/Supplier/Distributor. If the product was sold in good working condition, then the reseller/vendor is not responsible for any defect which may appear later.
• If the "Warranty Card Issued" is mentioned on the invoice then the customer should ensure that he/she receives the same along with the invoice, else our customer support Centre will not handle the warranty.
• The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.
• It is strongly recommended that customers should check the product before leaving our counter, as the warranty begins once the receipt has been generated. In case of any problem, the product will be treated in a normal warranty claim process.
• The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning or rust due to weather conditions.
• The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.
• Warranty claim due to accidental damage or electrical surge will not be entertained.
• Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer's website directly.
• The warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.
• The product/component may be replaced or repaired at the discretion of the manufacturer/supplier/distributor once the warranty claim is accepted. The duration of return may range from 3 to 6 weeks.
• The warranty claim may be accepted on a "conditional" basis if we are not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim, in this case, will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more time than normal.
• Warranty will not be entertained in case of the appearance of the dot on LCDs / LEDs.
• The manufacturer reserves the right to alter the warranty terms/conditions. The changes are updated on the manufacturer/supplier website.
• Power adapters, cables, printer cartridges/toners, and all the additional accessories do not carry any warranty. Warranty claims for the same will not be entertained.
• International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the user himself. Instruction from the manufacturer should be followed.
• Used hardware carries a checking warranty only. Please ensure to check purchased hardware is in good condition before leaving the counter.
• We accept warranties from Mon to Fri between 11.30 am to 6.30 pm.
• The PC covers full warranty subject to assurance that the user did not open the Pc-case, During the warranty period, no component addition or removal is allowed without pre-approval of the Service Centre.
• The manufacturer/supplier/distributor reserves the right to charge a certain amount to upgrade the product/component in case the product is discontinued by the manufacturer. If the customer is not willing to upgrade then the manufacturer/supplier/distributor may return the amount after deduction.
• Limited Warranty means that the first year is a free warranty and the remaining years are paid warranty.
• If "Without Warranty" is mentioned on any item then please check the item before leaving the store. We will not be responsible afterward.

DISLAIMERS

• POS Experts does not take responsibility for third-party links that are available from our web page or the information this link gathers. Please install appropriate software to combat any changes these links may make on your computer.
• Third Party links or advertisements on our web-page may present messages that do not necessarily represent the views of POS Experts.
• POS Experts maintains the right to modify this policy at any time. It is the responsibility of the buyer to review this policy occasionally to ensure proper conduct.
• This policy is binding upon both POS Experts and its customers.
• POS Experts reserves the right to cancel an order if information provided is lacking or incorrect.
• POS Experts reserves the right to cancel an order if the product goes out of stock in its warehouse.
• All personal information (such as name, mailing address, email address, telephone number, account information, etc.) is kept in the stickiest confidence.
• All non-personal information (which is information that does not identify the user, such as your IP address or browsing information) is taken strictly for statistical and customer service purposes but does not retain the customer’s identity.